Clinic Manager

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Position Reports To: Patient Services Lead

Overview of Elanic Hospital:

Elanic Hospital offers a new private hospital service for Glasgow City Centre and Central Scotland. Situated on Bath Street, the hospital is the expansion of the successful Elanic Clinic which has been undertaking day-surgery since 2013.

The hospital adds two new operating theatres to Elanic’s facilities, one of which is an Ultra-Clean laminar flow theatre, capable of joint surgery, and means a total of three operating theatres within the Elanic facilities. In addition to the operating theatre capacity, the hospital adds; five inpatient bedrooms, one of which offers high dependency functionality; a daycase surgery recovery suite; and consulting space.

Elanic Hospital builds on the high quality and high patient satisfaction reputation of Elanic Clinic who achieved a ‘Good’ rating from Healthcare Improvement Scotland in June 2024 and has exceptionally low infection rates.

The hospital offers treatments/procedures in multiple specialties including; Orthopaedic, General, Bariatrics, Plastics/Cosmetics, ENT, Gynaecology, and more.

Overview of Position:

The Patient Services Advisor role is predominantly a customer service and administrative role. Role holders will liaise directly with Patients, Consultants, and other Elanic Teams in order to create a high quality, high-service, caring and smooth patient journey for all Elanic patients. This includes direct interaction with patients over the phone, by email, and face-to-face. The role also includes liaising with multiple stakeholders including Consultants, all Elanic Teams, and relevant third parties in order to plan and schedule the treatment pathway for patients.

The role holder will be required to cover a flexible shift pattern including occasional weekends.

Personal Attributes & Skills

Essential:

Smart personal appearance with a positive disposition
Able to prioritise workload whilst providing a professional and positive impression at all times
Excellent communication skills both written and verbal
PC literate with intermediate skills on all Microsoft Office packages
A strong focus on customer care and engagement
An excellent telephone manner
Good organisational and administrative skills
Good listening skills and the ability to learn and adapt quickly

Desirable:

Healthcare administration experience
Customer care training
Key Responsibilities and Duties

Front of House and Outpatient Focused:

Ensuring all patients receive high quality customer service at Elanic
Scheduling clinics for Consultants
Providing a welcoming and supportive presence at Reception desks
Patient registration when attending for appointments or admissions
Answering and directing general phone calls
Scheduling future appointments diagnostic tests for patients on behalf of Consultants and patients
Finalising the format of Consultant GP letters, which are dictated by external medical secretaries, and forwarding on to required destinations
Collation of patient and consultant charging information to provide to Accounts
Receipting and appropriately allocating documentation relating to patients

Back Office and Admitted Care Focused:

Scheduling theatre lists for Consultants
Scheduling operating procedures for Consultants /patients and liaising directly with both in relation to the booking. Also scheduling the associated pre-operative assessments and liaising directly with
Nursing/patients for this.
Providing all information to patients in relation to their bookings
Act as liaison to patients for any patients a team member books in (ownership of patients) until the patient is admitted
Providing any required information to relevant functions in relation to a booked operating procedure (Theatres, Materials, Imaging requirements)
Scheduling post-operative follow-ups with Consultant in line with consultant preferences
Ensure collection of payments from self-pay patients in line with charging guidance and prior to admission
Ensure insurers have approved treatments prior to admission
Liaise with any relevant third parties for admitted care bookings

General:

Ensuring all patients receive high quality customer service at Elanic
Be an active participant within the department/hospital operational excellence framework in order to continually deliver against performance metrics

Key Metrics Related to the Role

Patient satisfaction
Consultant satisfaction
Phonecall response rates
Adherence to phonecall quality standards
Processes managed in line with targets and SLAs
Process adherence compliance
Productivity

We are currently looking to hire 2 Patient Services Advisors (1 x Outpatients & 1 x Admitted Care)

(The above is neither inclusive nor exhaustive and other duties / objectives / goals may be reviewed and changed from time to time as business needs dictate and in agreement with job holder.)

Job Type: Full-time

Pay: £27,000.00 per year

Work Location: In person

Please apply by sending your CV to [email protected]

Patient Services Advisor

Click here to submit your resume for the Patient Services Advisor position

Full job description
Position Reports To: Patient Services Lead

Overview of Elanic Hospital:

Elanic Hospital offers a new private hospital service for Glasgow City Centre and Central Scotland. Situated on Bath Street, the hospital is the expansion of the successful Elanic Clinic which has been undertaking day-surgery since 2013.

The hospital adds two new operating theatres to Elanic’s facilities, one of which is an Ultra-Clean laminar flow theatre, capable of joint surgery, and means a total of three operating theatres within the Elanic facilities. In addition to the operating theatre capacity, the hospital adds; five inpatient bedrooms, one of which offers high dependency functionality; a daycase surgery recovery suite; and consulting space.

Elanic Hospital builds on the high quality and high patient satisfaction reputation of Elanic Clinic who achieved a ‘Good’ rating from Healthcare Improvement Scotland in June 2024 and has exceptionally low infection rates.

The hospital offers treatments/procedures in multiple specialties including; Orthopaedic, General, Bariatrics, Plastics/Cosmetics, ENT, Gynaecology, and more.

Overview of Position:

The Patient Services Advisor role is predominantly a customer service and administrative role. Role holders will liaise directly with Patients, Consultants, and other Elanic Teams in order to create a high quality, high-service, caring and smooth patient journey for all Elanic patients. This includes direct interaction with patients over the phone, by email, and face-to-face. The role also includes liaising with multiple stakeholders including Consultants, all Elanic Teams, and relevant third parties in order to plan and schedule the treatment pathway for patients.

The role holder will be required to cover a flexible shift pattern including occasional weekends.

Personal Attributes & Skills

Essential:

Smart personal appearance with a positive disposition
Able to prioritise workload whilst providing a professional and positive impression at all times
Excellent communication skills both written and verbal
PC literate with intermediate skills on all Microsoft Office packages
A strong focus on customer care and engagement
An excellent telephone manner
Good organisational and administrative skills
Good listening skills and the ability to learn and adapt quickly\

Desirable:

Healthcare administration experience
Customer care training

Key Responsibilities and Duties

Front of House and Outpatient Focused:

Ensuring all patients receive high quality customer service at Elanic
Scheduling clinics for Consultants
Providing a welcoming and supportive presence at Reception desks
Patient registration when attending for appointments or admissions
Answering and directing general phone calls
Scheduling future appointments diagnostic tests for patients on behalf of Consultants and patients
Finalising the format of Consultant GP letters, which are dictated by external medical secretaries, and forwarding on to required destinations
Collation of patient and consultant charging information to provide to Accounts
Receipting and appropriately allocating documentation relating to patients

Back Office and Admitted Care Focused:

Scheduling theatre lists for Consultants
Scheduling operating procedures for Consultants /patients and liaising directly with both in relation to the booking. Also scheduling the associated pre-operative assessments and liaising directly with Nursing/patients for this.
Providing all information to patients in relation to their bookings
Act as liaison to patients for any patients a team member books in (ownership of patients) until the patient is admitted
Providing any required information to relevant functions in relation to a booked operating procedure (Theatres, Materials, Imaging requirements)
Scheduling post-operative follow-ups with Consultant in line with consultant preferences
Ensure collection of payments from self-pay patients in line with charging guidance and prior to admission
Ensure insurers have approved treatments prior to admission
Liaise with any relevant third parties for admitted care bookings

General:

Ensuring all patients receive high quality customer service at Elanic
Be an active participant within the department/hospital operational excellence framework in order to continually deliver against performance metrics

Key Metrics Related to the Role

Patient satisfaction
Consultant satisfaction
Phonecall response rates
Adherence to phonecall quality standards
Processes managed in line with targets and SLAs
Process adherence compliance
Productivity

We are currently looking to hire 2 Patient Services Advisors (1 x Outpatients & 1 x Admitted Care)

(The above is neither inclusive nor exhaustive and other duties / objectives / goals may be reviewed and changed from time to time as business needs dictate and in agreement with job holder.)

Job Type: Full-time

Pay: £27,000.00 per year

Work Location: In person

Application deadline: 16/05/2025

Please apply by sending your CV to [email protected]

Surgical First Assistant

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Position Reports To: **Theatre Manager

Overview of Elanic Hospital:

Elanic Hospital offers a new private hospital service for Glasgow City Centre and Central Scotland. Situated on Bath Street, the hospital is the expansion of the successful Elanic Clinic which has been undertaking day-surgery since 2013.

The hospital adds two new operating theatres to Elanic’s facilities, one of which,an Ultra-Clean laminar flow theatre, capable of joint surgery, and means a total of three operating theatres within the Elanic facilities. In addition to the operating theatre capacity, the hospital adds; five inpatient bedrooms, one of which offers high dependency functionality; a daycase surgery recovery suite; and consulting space.

Elanic Hospital will build on the high quality and high patient satisfaction reputation of Elanic Clinic who achieved a ‘Good’ rating from Healthcare Improvement Scotland in June 2024 and has exceptionally low infection rates.

The hospital offers treatments/procedures in multiple specialties including; Orthopaedic, General, Bariatrics, Plastics/Cosmetics, ENT, Gynaecology, and more.

Overview of Position:

The Surgical First Assistant plays a vital role in the operating room by providing direct support to the surgeon during surgical procedures. Under the supervision of the surgeon, the First Assistant is responsible for performing tasks that assist in exposure, hemostasis, closure, and other intraoperative functions that help ensure optimal surgical outcomes. The role requires a high level of technical skill, clinical judgment, and the ability to work collaboratively within a multidisciplinary team.

These duties will also include the preparation of, clearing and cleaning of the theatres in accordance with the daily operating lists requirements and the cleaning and preparation theatre equipment and instruments used for surgical procedures.

Personal Attributes & Skills

Essential:

RGN/NMC/HCPC qualified with current registration and PIN.
Experience in Theatres with a minimum of two years post qualification experience.
A strong focus on customer care.
Excellent communication skills both written and verbal.
Completion of an accredited Surgical First Assistant program or equivalent training.
Certification as a Certified Surgical First Assistant (CSFA), Certified Surgical Assistant (CSA), or
Physician Assistant (PA) with surgical assisting experience.
Current Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certifications.
1-3 years of experience in a surgical assisting role preferred.
Strong understanding of surgical anatomy, procedures, and aseptic technique.
Excellent hand-eye coordination, attention to detail, and the ability to remain calm under pressure
Confidentiality

Key Responsibilities and Duties

Assist the surgeon during operative and invasive procedures.
Provide exposure through appropriate use of retractors, suctioning, and sponging.
Control bleeding using cautery, ligatures, and other techniques.
Handle tissue and suture wounds with precision and care.
Apply dressings and assist with patient positioning, prepping, and draping.
Assist with post-operative care and transport as needed.
Maintain a sterile field and ensure all surgical instruments are properly used and accounted for.
Communicate effectively with surgeons, nurses, anaesthesiologists, and other members of the surgical team.
Adhere to hospital policies, procedures, and infection control standards

Salary - £42,000

(The above is neither inclusive nor exhaustive and other duties / objectives / goals may be reviewed and changed from time to time as business needs dictate and in agreement with job holder.)

Job Type: Full-time

Pay: £42,000.00 per year

Work Location: In person

Application deadline: 20/06/2025

Please apply by sending your CV to [email protected]

Bank Pre Assessment Nurse

Click here to submit your resume for the Bank Pre Assessment Nurse position

Overview of Elanic Hospital:

Elanic Hospital has just opened, offering a new private hospital service for Glasgow City Centre and Central Scotland. Situated on Bath Street, the hospital is the expansion of the successful Elanic Clinic which has been undertaking day-surgery since 2013.

The hospital adds two new operating theatres to Elanic’s facilities, one of which is an Ultra-Clean laminar flow theatre, capable of joint surgery, and means a total of three operating theatres within the Elanic facilities. In addition to the operating theatre capacity, the hospital has; five inpatient bedrooms, one of which offers high dependency functionality; a daycase surgery recovery suite; and consulting space.

Elanic Hospital will build on the high quality and high patient satisfaction reputation of Elanic Clinic who achieved a ‘Good’ rating from Healthcare Improvement Scotland in June 2024 and has exceptionally low infection rates.

The hospital will be offering treatments/procedures in multiple specialties including; Orthopaedic, General, Bariatrics, Plastics/Cosmetics, ENT, Gynaecology, and more.

Overview of Position:

The Pre-Assessment Nurse is responsible for working as part of a hospital team, focusing on preparing patients for surgery or medical procedures

Personal Attributes & Skills

Essential:

RGN/NMC qualified with current registration and PIN.
Experience in Wards with a minimum of two years post qualification experience.
PC literate with intermediate skills on all Microsoft Office packages.
A strong focus on customer care.
Excellent communication skills both written and verbal.

Desirable:

Working knowledge of Clinic Office or equivalent Patient Admin software package.
Familiar with workplace regulations (Health and Safety at Work; Data Protection; Employment Law & Practices).

Key Responsibilities and Duties

Deliver direct nursing care in line with patient care plans and clinical protocols.
Assess patient needs, prioritise care, and update care plans accordingly.
Monitor vital signs, recognise changes in condition, and escalate appropriately using clinical judgement.
Administer medications safely and effectively in accordance with hospital policies and the NMC Code.
Maintain accurate, legible, and timely nursing documentation, including assessments, care plans, and observations.
Ensure that all care provided complies with NMC standards, clinical governance requirements, and hospital policies.
Identify and report incidents, safeguarding concerns, and potential risks in line with hospital procedures

(The above is neither inclusive nor exhaustive and other duties / objectives / goals may be reviewed and changed from time to time as business needs dictate and in agreement with job holder.)

Job Type: Bank or Full time available

Pay: Experience based

Work Location: In person

Application deadline: 20/06/25

Job Type: Full-time

Pay: From £35,000.00 per year

Schedule:

Weekend availability
Work Location: In person

Please apply by sending your CV to [email protected]

Bank Theater Nurse/OTP

Click here to submit your resume for the Bank Theater Nurse/ OTP position

Overview of Elanic Hospital:

Elanic Hospital has just opened, offering a new private hospital service for Glasgow City Centre and Central Scotland. Situated on Bath Street, the hospital is the expansion of the successful Elanic Clinic which has been undertaking day-surgery since 2013.

The hospital adds two new operating theatres to Elanic’s facilities, one of which is an Ultra-Clean laminar flow theatre, capable of joint surgery, and means a total of three operating theatres within the Elanic facilities. In addition to the operating theatre capacity, the hospital has; five inpatient bedrooms, one of which offers high dependency functionality; a daycase surgery recovery suite; and consulting space.

Elanic Hospital will build on the high quality and high patient satisfaction reputation of Elanic Clinic who achieved a ‘Good’ rating from Healthcare Improvement Scotland in June 2024 and has exceptionally low infection rates.

The hospital will be offering treatments/procedures in multiple specialties including; Orthopaedic, General, Bariatrics, Plastics/Cosmetics, ENT, Gynaecology, and more.

Overview of Position:

The Theatre Nurse is responsible for working as part of a theatre team in the care of patients prior to, during surgery and whilst in the recovery area and when required to work without direct supervision to carry out routine tasks within the department.

The Theatre Nurse will participate as a scrubbed and circulating member of the Theatre team during surgical procedures and carry out the necessary safety checks as set out within the clinic theatre department SOPs. During surgery the Theatre Nurse will observes patient’s condition, record required clinical observations and reports to theatre manager and variances or issues that may arise during surgery.

These duties will also include the preparation of, clearing and cleaning of the theatres in accordance with the daily operating lists requirements and the cleaning and preparation theatre equipment and instruments used for surgical procedures. Due to the nature and size of the theatre complex within the clinic part of the set ups on a daily basis will be to prepare the patient changing are and the recovery area to ensure sufficient supplies are available in line with the operating theatre lists.

The Theatre Nurse will be responsible for engaging with the patient on arrival in the area and for putting the patient at ease and answering any questions or outstanding concerns the patient may have

As a member of the Theatre team the Theatre Nurse will participate in the assessment and implementation of patient care needs within the Operating Department at every stage of the patient journey and ensure all patients are treated in a professional manner and that confidentiality is adhered to.

As part of the duties the theatre nurse will ensure that agreed stock levels are maintained and consumption levels are monitored and utilised effectively and that equipment and materials are clean and fit for purpose at the point of use.

During the recovery process the Theatre Nurse will liaise with the patient’s relatives and companions keeping them up to date with the patient’s progress and recovery.

At the end of each procedure the Theatre nurse will ensure that all documentation is present and complete and has been signed the relevant practitioners, thereafter the documents will be return to the Clinic Administrator

The role holder will be required to cover a flexible shift pattern including occasional weekends. There will also be a need for flexibility as we open up the facilities.

Personal Attributes & Skills

Essential:

RGN/NMC qualified with current registration and PIN.
Experience in Theatres with a minimum of two years post qualification experience.
Specific experience in Anaesthetics and Recovery (Anaesthetic Trained)
PC literate with intermediate skills on all Microsoft Office packages.
A strong focus on customer care.
Excellent communication skills both written and verbal.

Desirable:

Working knowledge of Clinic Office or equivalent Patient Admin software package.
Familiar with workplace regulations (Health and Safety at Work; Data Protection; Employment Law & Practices).
A certificate in Immediate or Advanced life support.
Experience of working in a laser safe environment
Key Responsibilities and Duties

Customer Focus

Excellent people skills in dealing with patients, relatives and companions who may be anxious and vulnerable, with the ability to put people at ease by demonstrating a calm professional approach.
Promote clinic and its service in a positive manner
Respond to customer complaints that relate to any issue that have occurred during a surgical episode.
Ensure that all patients leaving the theatre complex have all the required information including contact numbers; that patient have all the required discharge supplies (dressings, analgesia , etc.) and that they fully understand the next steps in their treatment pathway.
Participate in the clinics customer care program as a theatre representative as an when required

Patient Care

Assess, plan, implement and continuously evaluate patient care in accordance with specific cosmetic procedures / protocols to ensure the efficacy of the procedure and the optimal outcome. If at any point during the episode of treatment an adverse incident occurs or a poor outcome is achieved the nurse will engage the Clinic Manager or Medical Director.
Effectively and accurately document all patient observations and treatments and file / enter on to clinical systems as appropriate.
Chaperone patients during surgeon’s pre-operative consultation and consent process
Ensure patient confidentiality at all times and that the patient’s privacy and dignity are respected at all times
Have an understanding of and abide by the HIS Care Standards, specifically “Independent Specialist Clinics”, and adhere to the NMC professional code of conduct at all times.

(The above is neither inclusive nor exhaustive and other duties / objectives / goals may be reviewed and changed from time to time as business needs dictate and in agreement with job holder.)

Job Type: Bank or Full time available

Pay: Experience based

Work Location: In person

Application deadline: 20/06/25

Job Type: Full-time

Pay: From £35,000.00 per year

Schedule:

Weekend availability
Work Location: In person

Please apply by sending your CV to [email protected]

Bank Theater Scrub Nurse

Click here to submit your resume for the Bank Theater Scrub Nurse position